{"id":6746,"date":"2022-07-28T15:44:47","date_gmt":"2022-07-28T18:44:47","guid":{"rendered":"http:\/\/10.10.1.232\/wordpress\/?page_id=6746"},"modified":"2025-01-09T17:01:15","modified_gmt":"2025-01-09T20:01:15","slug":"ouvidoria-na-pandemia","status":"publish","type":"page","link":"http:\/\/10.10.1.232\/wordpress\/?page_id=6746","title":{"rendered":"Ouvidoria na Pandemia"},"content":{"rendered":"\t\t
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Ouvidoria na Pandemia<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoltar ao menu inicial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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10\/15\/2021<\/p>

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Em raz\u00e3o da pandemia, muitos dos projetos previstos para este exerc\u00edcio de 2020, restaram prejudicados. N\u00e3o obstante e, por causa da situa\u00e7\u00e3o de emerg\u00eancia de sa\u00fade p\u00fablica de import\u00e2ncia internacional, e a necessidade de atendimento remoto ao usu\u00e1rio, a Ouvidoria perscrutou o aprimoramento de sua fun\u00e7\u00e3o institucional, ampliando os canais de comunica\u00e7\u00e3o e a acessibilidade em n\u00famero de atendimentos.<\/p>

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Neste contexto e, n\u00e3o obstante o aumento significativo do fluxo de demandas, os canais de comunica\u00e7\u00e3o utilizados na presta\u00e7\u00e3o do servi\u00e7o de ouvidoria e de teleatendimento, no modo remoto, mostraram-se exitosos, como aponta o relat\u00f3rio de atividades anexo, onde observamos, ainda, a melhora no tempo m\u00e9dio de resposta (indicador estrat\u00e9gico n. 2 \u2013 m\u00e9dia anual: 4,21 dias), mantendo satisfat\u00f3ria a avalia\u00e7\u00e3o de seus servi\u00e7os (m\u00e9dia anual: 97%). Como resultado desse desempenho, a Ouvidoria Regional Eleitoral de Goi\u00e1s, foi escolhida pelo Col\u00e9gio de Ouvidores da Justi\u00e7a Eleitoral – COJE, como destaque de atendimento, dentre 11 Ouvidorias de m\u00e9dio porte, em 2020.<\/p>

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Importante registrar, em 2020, a cria\u00e7\u00e3o do Tele-respostas, mais um canal de comunica\u00e7\u00e3o dos cidad\u00e3os com a Justi\u00e7a Eleitoral, gerenciado pela ORE. Seu funcionamento acontece via wattsapp<\/em>, contendo respostas autom\u00e1ticas \u00e0s perguntas mais frequentes dos usu\u00e1rios. Ressalte-se que, o sucesso do mencionado canal foi tamanho, que despertou interesse de outras unidades do Tribunal, bem como, de outros Regionais e do Tribunal Superior Eleitoral \u2013 TSE, que se inspiraram nesta boa pr\u00e1tica, para cria\u00e7\u00e3o de canais semelhantes.<\/p>

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Finalmente, destacamos a participa\u00e7\u00e3o da ORE, junto \u00e0 Secretaria de Tecnologia da Informa\u00e7\u00e3o \u2013 STI e Vice Presid\u00eancia e Corregedoria \u2013 VPCRE, deste Regional, na gest\u00e3o do Sistema Pardal; a realiza\u00e7\u00e3o do Webin\u00e1rio<\/em> \u201cAspectos do enfrentamento \u00e0 desinforma\u00e7\u00e3o\u201d, tema relevante para o momento atual; a r<\/em>ealiza\u00e7\u00e3o da campanha \u201cFala Ouvidoria\u201d, com a presta\u00e7\u00e3o de informa\u00e7\u00f5es importantes sobre as Elei\u00e7\u00f5es 2020, atrav\u00e9s das redes sociais oficiais do TRE\/GO; o planejamento, organiza\u00e7\u00e3o e execu\u00e7\u00e3o da “For\u00e7a Tarefa do Teleatendimento \u2013 Elei\u00e7\u00f5es 2020”, entre outras atua\u00e7\u00f5es, como auxiliar da gest\u00e3o institucional.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ouvidoria Regional Eleitoral<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ouvidoria na Pandemia Voltar ao menu inicial 10\/15\/2021 \u00a0 Em raz\u00e3o da pandemia, muitos dos projetos previstos para este exerc\u00edcio de 2020, restaram prejudicados. N\u00e3o obstante e, por causa da situa\u00e7\u00e3o de emerg\u00eancia de sa\u00fade p\u00fablica de import\u00e2ncia internacional, e a necessidade de atendimento remoto ao usu\u00e1rio, a Ouvidoria perscrutou o aprimoramento de sua fun\u00e7\u00e3o […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6746","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=\/wp\/v2\/pages\/6746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6746"}],"version-history":[{"count":22,"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=\/wp\/v2\/pages\/6746\/revisions"}],"predecessor-version":[{"id":21784,"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=\/wp\/v2\/pages\/6746\/revisions\/21784"}],"wp:attachment":[{"href":"http:\/\/10.10.1.232\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}